Delete Your Account
You can delete your TS2 account at any time, either in the app, where deletion takes effect immediately, or by email, where we process your request within 30 days of confirmation.
Delete in the App
The fastest way to delete your account is in the TS2 app:
Deletion takes effect immediately. What is deleted and what stays with your team is described below.
Request Deletion by Email
If you can't use the app, send an email to our support team with the following information:
We will send a confirmation email once we have received your request and again when deletion is complete.
What Gets Deleted
When your account is deleted, in the app or by email, we permanently remove your personal app data:
- →Your account profile and personal information
- →Training logs and athletic performance history
- →XP history and achievement records
- →Quick Fire quiz results and learning progress
- →Your app access to your teams (team chat, schedules and the team roster)
What Stays With Your Team
If you are on a team when you delete your account, your place on the team stays with the team until a coach removes you from the roster. Until then the team keeps your roster spot, your name, your game statistics, your attendance records, the messages you posted in team chat, and the emergency contact, insurance and physical information your coaches need to act in an emergency.
The emergency contact, insurance and physical information is deleted 90 days after a coach removes you from the team. Your name, statistics, attendance records and team chat messages stay part of the team's record.
Historical athletic records — including games played, statistics, and performance data recorded while part of a team — are permanently retained as factual records of those events. These records belong to the team and the historical record of competition, not solely to the individual account. Deleting your account removes your personal profile and login access, but does not alter the historical record that you participated in team activities and the statistics associated with that participation.
Anonymized aggregate data used for product improvement is also retained and contains no personally identifiable information.
When Deletion Takes Effect
In the app: deletion takes effect immediately.
By email: your account and personal data will be permanently and irreversibly deleted within 30 days after we confirm your deletion request. During this window you may cancel the request by replying to the confirmation email.